Onelivery Blog

For years, opening hours followed a script. Lights on early, shutters up, staff ready, long day ahead. It felt like discipline. It felt like good retail. Yet many independent shop owners now look at ...

For UK retailers, delivery is one of the most fragile parts of the customer experience. Research shows nearly 40% of UK retailers fail to meet their advertised delivery times. Many do not even ...

Retail is at a turning point. The shops that thrive next year will not be the biggest or the loudest, but those that have learnt to think differently, act fast and truly understand their customers’ ...

A customer comes in for pain relief and leaves smiling because someone behind the counter asks how her recovery is going. She could have ordered online. She chose the shop that feels familiar. That ...

Walk down any UK high street, and you see retail competition UK playing out in real time. Parcels arrive at doorsteps while nearby shops wait for the footfall that used to be guaranteed. This is the ...

Running a small retail business in London comes with tight margins and constant pressure. Saving money often feels like a tug-of-war between keeping costs down and maintaining the quality your ...

On a busier Monday morning, the till rings and somebody familiar is behind the counter. Not a new face hired through an agency, not a part-timer still learning the ropes, but the owner. That shift ...

Picture a customer stepping into your shop, eyes fixed on the product they came for, only to hear the familiar line: “Sorry, we’re out of stock again.” In 2025, this is not an occasional ...