What are cookies?
Cookies and similar technologies (referred to here as ‘cookies') are small files that hold information. The information can be about you, your device and your interaction with web pages and apps. They're placed or 'dropped' on your device when you access websites or use apps on your device. The website or app that placed them there can then retrieve the data they contain. The website or app that first dropped the cookies can also authorise other websites and apps to use them.First and third-party cookies
Some cookies are set by the website or app you're visiting. These are called 'first party' cookies. Others may be set by a third party when you use a website or app. For example, they could be set by a tool built into the website, or by an advertising network that displays adverts on the site or in the app.Onelivery and cookies
Find out more about cookies on the UK Information Commissioner's Office website (who regulate data usage).Cookie duration
Some cookies only exist for a short period of time and are then automatically deleted by your device. Others last for longer. These are called 'persistent cookies', and some exist for years unless manually deleted. These can be used to analyse many site visits over time or customise the content that's displayed.How to control cookies
If you wish, you can change your cookie settings at any time by managing your cookie preferences. (Is this available with the plugin?)Cookie Preferences
Today, you can restrict, remove or block cookies for some areas of our websites using our consent management platform (CMP). It's provided by a third party called TrustArc. Your cookie consent settings will last for 13 months. After that, we'll ask you to confirm your cookie preferences again through the CMP.
If you're using Routeplanner and Traffic News, you'll see a different CMP from a third party called Quantcast. Over time, we'll replace this with TrustArc to make it easier for you to control cookies.
You can also use your browser settings to manage cookies. They let you restrict, remove or block tracking technologies - including cookies - at any time, for any website. For more information about how to do this, and about cookies in general, visit Your Online Choices. You can also opt out of some advertising-related cookies at Your Ad Choices, the Network Advertising Initiative and at Google.Onelivery app
The 3 types of cookies we use on our site:
These cookies are needed to help the site work. For example, to let you log in or buy online. Without them you might not be able to get the information or service you've asked for. We also need them for things like recording when you see an error message. That lets us make improvements and fix bugs.
You can view the required cookies we use at any time on your Cookie Preferences.
We use these to see how you use the site so we can make our site better. We may also use them to give you a better experience, like remembering your login details. They help us to find areas we can improve and to collect and report on commercial data (like sales volumes). They include analytics tools that report numbers.
They also include tools that record videos of individual visits, showing things like where you click on the page, place your cursor, and where you fill in forms. This data is kept secure and we only record what's typed into forms if really necessary. The rest of the time it's not visible in the recording. We may, for example, look at how people use our website and spot a page where people don't know what to do next. We'd then use our recording tool to look at individual visitors and find out what the problem is.
Onelivery does not use advertising cookies. Onelivery sometimes use them to understand your interests so we can share personalised promotional emails.