Legal

Cookie Policy

Last Updated 18th October 2026
Applies to onelivery.co.uk and the Onelivery app
Onelivery and cookies: This policy applies to websites directly managed by Onelivery Ltd, including onelivery.co.uk and the Onelivery app. Partners who use our brand on their own web pages or apps will have their own cookie policies linked from those pages.

What Are Cookies?

Cookies and similar technologies are small files that hold information. The information can be about you, your device and your interaction with web pages and apps. They are placed or "dropped" on your device when you access websites or use apps. The website or app that placed them there can then retrieve the data they contain. The website or app that first dropped the cookies can also authorise other websites and apps to use them.

First and Third-Party Cookies

Some cookies are set by the website or app you are visiting. These are called first-party cookies. Others may be set by a third party when you use a website or app. For example, they could be set by a tool built into the website, or by an advertising network that displays adverts on the site.

Find out more about cookies on the UK Information Commissioner's Office website, which regulates data usage in the United Kingdom.

Some cookies only exist for a short period of time and are then automatically deleted by your device. Others last for longer. These are called persistent cookies, and some exist for years unless manually deleted. These can be used to analyse many site visits over time or customise the content that is displayed.

Your cookie consent settings on our site will last for 13 months. After that, we will ask you to confirm your cookie preferences again.

How We Use Cookies

We use cookies to make sure you get the best experience from your visit. They also help certain features to work better. Cookies also let us collect feedback and information about how you have used the site, so we can keep improving it for you.

We use three types of cookies on our site, explained below.

Required Cookies

Required Cookies Always active

These cookies are needed to help the site work. For example, to let you log in or buy online. Without them you might not be able to get the information or service you have asked for. We also need them for things like recording when you see an error message so we can make improvements and fix bugs.

Because these cookies are essential to the operation of the site, they cannot be disabled.

Functional Cookies

Functional Cookies

We use these to see how you use the site so we can make it better. We may also use them to give you a better experience, such as remembering your login details. They help us to find areas we can improve and to collect and report on commercial data such as sales volumes.

They also include analytics tools that report numbers, as well as tools that record sessions showing things like where you click on the page and where you fill in forms. This data is kept secure and we only record what is typed into forms if strictly necessary.

Other reporting tools which use cookies include those we use to prevent fraud and the abuse of our services.

Advertising Cookies

Advertising Cookies

Onelivery does not use advertising cookies to serve targeted ads. We may sometimes use them to understand your interests so we can share personalised promotional emails, but only where you have given your explicit consent for us to do so.

We often link to other sites to give you extra information or services. Where a third party provides these, you may leave our website by clicking through to theirs. In this case, the cookie policy set out on the third party's website will also apply. We will not control this, so you should read their policy to find out what information they collect and how they use it.

How to Control Cookies

If you wish, you can change your cookie settings at any time. You can restrict, remove or block cookies for some areas of our websites using your browser settings. They let you restrict, remove or block tracking technologies, including cookies, at any time, for any website.

For more information about how to manage cookies in your browser, and about cookies in general, you can visit the following resources:

You can also opt out of some advertising-related cookies at the above links. For questions about our use of cookies, please contact us at enquiry@onelivery.co.uk.