Let’s be honest. If your delivery goes wrong, your customer probably won’t complain. They’ll just leave. According to UK data, 78% of customers don’t return after a poor delivery experience. In fact, 51% of UK consumers say quality of delivery is the third most important factor in loyalty, right behind price and product. And there’s more 71% say high delivery costs stop them from ordering again.
A shop in SW7 came to us in a panic
They’d built a loyal base. But over a few months, that loyalty started slipping. Not because of the product. Not because of price. Because orders were showing up late. Or not at all. The store owner told me:
“We worked so hard to get them in the door, and we were losing them at the last mile.”
They joined Onelivery. Within weeks:
–Complaints dropped by 60%
–Repeat orders started coming back
They stopped worrying about chasing drivers and started focusing on growing again Delivery isn’t just about parcels. It’s your relationship with the customer. That person waiting by the door? They don’t care if it’s your staff or a third-party courier. They just want what they ordered when they expected it.
If it’s late, they remember. If it’s on time, they trust you. Trust leads to loyalty. Loyalty leads to repeat business.
You don’t need more ads. You need fewer complaints.
So many businesses spend thousands trying to win new customers, while quietly losing their old ones to delivery mistakes. It’s preventable.
You need a delivery team that:
- –Actually shows up when they say they will
- –Treats your customers with care
- –Tells you if something’s gone wrong, fast
That’s what we built Onelivery for.
We’ve delivered over 40,000 items across London with a 97% on-time rate. We work with shops, pharmacies, hospitals, and businesses that simply cannot afford delays. Because when it comes to delivery, you only get one shot.
Want to stop losing loyal customers to late deliveries? Start free with Onelivery UK. Pay nothing until your first successful order.
