They don’t see the rota gaps. They don’t know someone called in sick last minute, that your second dispenser is covering two branches, or that you’ve not had a proper break since 9 am. They just want to pick up their medication. And when it’s not there, they get frustrated.

You can’t blame them. But it’s hard, isn’t it?

You're doing your best: keeping the pharmacy running, chasing scripts, sorting deliveries, and explaining stock shortages with a smile. But from the outside, none of that’s visible. All they see is that their medication wasn’t ready, or that they had to come back again tomorrow.

Staff Shortages Aren’t New, but the Pressure Is

You’re not alone. Most pharmacies are running on less than they need. The Community Pharmacy England survey showed that more than 90% of teams feel daily stress due to staffing issues. But that pressure doesn’t show up in patient expectations. They still need their meds, same as ever. And many of them, especially older or vulnerable patients, rely on your service more than you know.

It’s a heavy weight to carry when your team’s already stretched. And when you’re also trying to get urgent medication out the door to someone who is housebound, it’s even harder.

You Shouldn’t Have to Do It All

This is where we come in, not just as a delivery service, but as a proper support to your team. At Onelivery, we work alongside pharmacies just like yours. We’re not just moving boxes. We’re making sure Mrs Patel doesn’t miss her blood pressure meds. We’re taking the pressure off your dispenser, who’s running back and forth to the counter. We’re part of your workflow, not just a name on a tracking link.

Our drivers know that what they’re carrying matters. They treat every job like it’s urgent because, for the patient, it probably is.

Helping You Stay Focused on What Matters

When deliveries run smoothly, your team can focus on what they’re trained to do: patient care. It means fewer complaints, fewer follow-up calls, and more trust in your service. That’s what builds loyalty, not just convenience, but consistency.

We’re proud to support pharmacy teams across London who are doing the hard work every single day. We see it, and we’re here to help lighten the load.

So if you’re feeling like something’s got to give, but it can’t be patient care, let’s talk.

Let Onelivery take care of your deliveries, so you can take care of your people. We’re ready when you are: onelivery.co.uk