You can feel it the moment you walk through the door. The pace is frantic, the phones don’t stop ringing, and your team barely has time to take a breath between prescriptions. If you work in a pharmacy, none of this will surprise you. But when 72% of staff say morale is worse than it used to be, it’s clear something has to change.
No one takes this job because it’s easy. Pharmacy teams do it because they care. But constant pressure without support can wear anyone down. When people are overworked, overstretched, and always on the edge of falling behind, even the most dedicated professionals can start to lose motivation.
There isn’t a simple fix. You can’t clone your team or magically add more hours to the day. But there is one practical step that can make a real difference: stop asking them to manage deliveries.
Every time a pharmacist or support worker has to chase a driver, plan routes, or take a call from a frustrated patient about a missing parcel, it’s a distraction from their actual job. In some cases, they even end up doing deliveries themselves. That’s time they should be spending helping people face to face.
When you take deliveries off their plate, something shifts. Suddenly, your team can focus. They can breathe. They feel less pulled in different directions, and that sense of overwhelm begins to ease.
This isn’t just about convenience. It’s about respect. Respecting your staff’s time, their skills, and the work they do. And that has a real impact on morale.
We’ve spoken to pharmacies who made the switch. They didn’t just mention that deliveries were faster. They said their staff were calmer. Happier. More focused. Patients noticed too.
Onelivery UK was built with exactly this in mind. We handle prescription deliveries quickly, reliably, and professionally, so your team doesn’t have to. They stay in the pharmacy where they’re needed most, and we handle the rest.
If staff morale matters to you, start with something practical. Take one stress away and give your team the space to do what they do best.
