Accountable Outpatient Medication Delivery
Onelivery gives outpatient pharmacy teams one clear delivery journey from collection to confirmed patient handover. Follow active deliveries, keep patients informed and retrieve delivery records from one platform.
When patients cannot see progress, they contact the hospital pharmacy for answers.
Separate couriers, status calls and incomplete records create work after medication leaves the dispensary. Onelivery gives hospital pharmacy teams one approach to delivery visibility, patient communication, handover evidence and exception management.
WHERE IS THE MEDICATION?
Without live delivery status, pharmacy staff must contact the courier for routine updates.
WHO IS RESPONSIBLE?
Multiple providers and communication channels can leave staff uncertain about who owns the next action.
HAS THE PATIENT BEEN INFORMED?
When patients cannot see progress, they contact the hospital pharmacy for answers.
WHAT EVIDENCE REMAINS?
A tracking reference alone may not provide the collection, exception and handover information required by the team.
See how Onelivery turns a courier booking into a visible delivery journey.
Book Your 15-Minute Hospital DemoYour Team Sees the Journey. Your Patient Knows What Happens Next.
Onelivery connects the hospital pharmacy, rider and patient from collection to confirmed handover. Information previously divided between calls, messages and courier systems becomes visible in one platform.
WHERE IS THE MEDICATION?
Follow the current status, assigned rider, expected arrival and delivery progress from the hospital account.
WHO IS RESPONSIBLE?
See the named rider and use a defined support route when a delivery needs attention.
HAS THE PATIENT BEEN INFORMED?
Patients receive agreed delivery updates while pharmacy staff retain visibility of the same journey.
WHAT EVIDENCE REMAINS?
Each delivery closes with a time stamped record and agreed proof of handover, available for review and export.
Supporting Chelsea and Westminster Hospital
Onelivery currently supports outpatient prescription delivery for Chelsea and Westminster Hospital in London. The service covers same-day delivery from the hospital pharmacy to patients' home addresses, with real-time tracking, chain-of-custody documentation, and proof of delivery on every order.
The Onelivery platform has completed more than 100,000 healthcare deliveries across London since its inception.
Compliance, Governance, and Data Security
Onelivery gives hospital pharmacy and governance teams access to the information needed to assess how patient data, delivery events, handovers and exceptions are managed. Documentation is available on request to support any formal assessment process.
Request the Assurance PackTest One Route Before You Scale the Service
A controlled pilot allows pharmacy, governance and procurement teams to evaluate Onelivery against agreed service measures, within an approved scope and without committing to a wider rollout.
A Four Week Evaluation on One Agreed Outpatient Route
Before launch, the Trust and Onelivery agree the route, delivery area, operating hours, volume, service levels, commercial terms, data handling, escalation procedure and success criteria.
Every delivery is then measured against the same agreed standards. At the end of the pilot, the hospital receives a performance report to support its own decision.
Agreed performance measures
PILOT STRUCTURE
Will Onelivery Reduce Work, or Simply Move It Somewhere Else?
These are the practical questions pharmacy teams ask before placing a live patient route onto a new delivery platform.
Once a prescription is ready, the team creates or confirms the delivery request. The assigned rider, collection progress and delivery status are then visible through the Onelivery platform.
Authorised pharmacy staff can see the current status without contacting the rider for routine updates. The patient can also receive agreed delivery notifications.
The rider follows the agreed failed delivery procedure. The event and available evidence are recorded, and the item is then returned to the collection point same day.
The hospital receives a defined support and escalation route. The pharmacy team does not need to identify or chase an unknown subcontractor.
Yes, where agreed during service design. Delivery windows, handover requirements, patient communication and exception procedures can be defined for the selected route.
Performance is reviewed against agreed measures such as staff time, delivery time, exceptions, patient enquiries, completed handovers and cost per completed delivery.
See What a Controlled Pilot Would Look Like for Your Hospital.
Book a 15-minute call to discuss your specific outpatient delivery requirements, current operational challenges, and whether a structured pilot is an appropriate first step.
UK-based account team · Compliance documentation available on request