Your Clinic Sets the Standard.
Onelivery Maintains It
to the Door.
Specialist prescription delivery for private clinics across London. Named riders, advance patient notification, and discreet handover on every delivery. The last mile of your patient's care, handled with the same precision as everything that came before it.
No minimum delivery volume · Accessible support team
Everything About Your Clinic Is Premium. Except What Happens After the Prescription Leaves.
Your patients chose your clinic for a reason. The consultation was careful. The environment was considered. The prescription was precise. Then the medication enters a generic delivery network with no knowledge of your patient, no training in healthcare handover, and no protocol when something goes wrong.
Private patients remember every touchpoint. A driver who cannot find the address, a tracking link that shows no updates for hours, a missed delivery with no explanation. These are not small inconveniences. They are reasons patients do not rebook, do not refer, and quietly decide to go elsewhere.
Your patient is not warned a delivery is coming
A generic courier notifies patients at 8am that something is coming "today." No name. No time. No live tracking. Your patient finds out the medication has arrived the way everyone does: a knock at the door, or a card on the mat.
A failed delivery has no protocol
For a patient waiting on time-sensitive medication, a card through the letterbox is not an acceptable resolution. Your receptionist is now the point of escalation for a problem your courier should have managed and reported to you immediately.
You have no record when a patient disputes delivery
When a patient contacts your clinic to say their medication did not arrive, you have nothing to show them. No photo. No signature. No timestamp. A generic courier gives you a tracking reference number, not evidence.
The delivery does not reflect your standard of care
A driver in an unmarked vehicle dropping a bag on the doorstep and leaving is not the patient experience your clinic builds. The prescription was dispensed with care. The delivery should be handled the same way.
What Your Patient Goes Through Today.
What They Go Through With Onelivery.
A patient receiving a post-consultation prescription
The same patient. A completely different experience.
A Delivery Service That Reflects
the Standard of Your Clinic.
Six capabilities designed specifically around the private clinic patient journey. Not adapted from a general logistics service.
Named Rider Assigned Before Collection
Your team and your patient both see the rider's name and photo before the prescription leaves your clinic. No anonymous vehicle pool. One person. One accountability.
Advance Patient Notification Before Collection
The patient receives their rider's name, an ETA, and a live tracking link before the prescription is even collected. They have time to be ready. Your reception does not become a call centre.
Discreet, Professional Handover
Riders are trained in the requirements of healthcare delivery for private patients. No branding that identifies the medication contents. Delivery that respects patient privacy as a default, not an afterthought.
Confirmed Delivery Record Sent to Your Team
Photo, digital signature, and timestamp appear in your clinic dashboard the moment delivery is confirmed. If a patient ever questions what happened, you open the dashboard and show them.
Same-Hour Collection Across London
Onelivery collects from your clinic within the hour of a prescription being marked ready. Suitable for time-sensitive medication where next-day delivery is not a clinically acceptable option.
GDPR Compliant Data Handling
Onelivery is registered with the UK ICO and processes patient delivery data solely for completing the delivery. Data processing agreements are available for clinics acting as data controllers. No patient data is used for any other purpose.
Regular Patients Deserve Regular Precision.
Onelivery supports standing delivery schedules for patients on ongoing prescriptions such as hormone therapy, fertility medication, chronic condition management, or any treatment that requires repeat dispensing. The same quality of handover, the same patient notification, the same proof of delivery, every cycle. No manual rescheduling required each time.
Whatever Your Specialty,
Your Patients Receive the Same Standard of Delivery.
Onelivery provides specialist prescription delivery for private clinics across London, from single-clinician practices to multi-site specialist providers.
Private GP Practices
Same-day delivery for acute prescriptions and repeat medications following private consultations.
Aesthetic and Cosmetic Clinics
Discreet delivery for post-treatment prescriptions where patient privacy and presentation both matter.
Hormone and Fertility Clinics
Time-sensitive medication for patients whose treatment cycles depend on precisely timed, reliable delivery.
Oncology and Specialist Care
Named rider, confirmed handover, and immediate delivery notification for patients receiving complex or time-critical medication.
Concierge Medicine Providers
White-glove delivery that matches the standard of concierge care. Patient notification, named rider, and delivery record sent to the prescriber.
Sexual Health Clinics
Discreet, professional delivery where patient privacy is the primary requirement at every stage of the handover.
Three Steps. Every Prescription.
Every Patient.
Simple enough to start in one afternoon. Thorough enough for every specialty.
Mark the Prescription Ready
Your team marks the prescription ready in Onelivery. The system assigns a named, DBS-checked rider and sends the patient an advance notification with their rider's name, ETA, and a live tracking link.
The Rider Collects and Delivers
A named Onelivery rider collects from your clinic and delivers directly to the patient. No depot. No sorting hub. No transfer between drivers. The same person who collected carries it to the door, with live tracking visible to your team throughout.
Delivery Confirmed to Your Team
The rider captures a photo of the delivered medication at the patient's address and records a digital signature. The complete delivery record appears in your Onelivery dashboard within seconds of completion and is available to export or share.
The Numbers Behind the Patient Experience.
The Questions Private Clinics Ask Before Switching.
Practical answers written to stand on their own. If yours is not here, book a call and ask us directly.
Onelivery supports standing delivery arrangements for private clinics whose patients receive repeat or subscription prescriptions. Rather than creating a new delivery request each cycle, the clinic can set up a regular schedule so that the same quality of service, the same patient notification process, and the same proof-of-delivery documentation are maintained on every delivery. This is particularly useful for clinics providing hormone therapy, fertility medication, or chronic condition management in London.
When a private clinic marks a prescription ready in the Onelivery platform, the system sends the patient an advance notification before the rider leaves the clinic. The notification includes the rider's name, an estimated arrival time, and a live tracking link. This means the patient is informed and prepared before the rider is on the way, rather than receiving a generic alert at the start of the day with no further updates.
Yes. Onelivery provides same-hour collection from private clinics across London, making the service suitable for time-sensitive medication where next-day delivery is not clinically acceptable. Riders are trained in healthcare delivery protocols and follow a defined escalation process if a delivery cannot be completed, so the clinic team is notified immediately rather than discovering a failure the following morning. The service is used by private clinics delivering post-consultation prescriptions, hormone medication, fertility drugs, and acute prescriptions on the same day as the appointment.
Every Onelivery delivery for a private clinic includes a photograph taken at the patient's address, a digital signature from the recipient, and a precise delivery timestamp. This record appears in the clinic's Onelivery dashboard within seconds of the handover being confirmed. It can be downloaded or shared with the prescribing team and provides a complete record if a patient ever queries the delivery. There is no additional charge for proof-of-delivery documentation.
Yes. Onelivery Ltd is registered with the UK Information Commissioner's Office and operates in full compliance with UK GDPR. Patient delivery data is processed solely for the purpose of completing the delivery and is not used for any other purpose or shared with third parties. Data processing agreements are available for private clinics acting as data controllers, and Onelivery acts as data processor under these arrangements. ICO registration details and a draft data processing agreement are available on request.
Setup on the Onelivery platform takes approximately one afternoon for a single-site private clinic. Most clinics complete account configuration and process their first live delivery within 48 hours of signing up. There is no minimum delivery volume required, and pricing is based on actual deliveries rather than a fixed monthly subscription. Clinics with specific requirements, such as repeat delivery schedules or multi-site configuration, can discuss their needs with the Onelivery account team before going live.
More questions? The full Onelivery FAQ covers compliance, pricing, setup and operations in detail.
Read the Full FAQYour Patients Trust Your Clinic.
Their Delivery Should Reflect That.
Tell us about your clinic, your patients, and the deliveries that matter most. We'll discuss how Onelivery can become the last step in your patient care experience.
No minimum volume · Setup in one afternoon · Cancel anytime